Capability docs
Five made for IT sales and marketing teams, each for one buyer. Open any of them to see it in full.
CAPABILITIES · 2026
NorthwindCloud, data and AI. Under one roof.
01
Cloud foundations
140 migrations with zero unplanned downtime.
02
Data platforms
Elite partner for Snowflake and Databricks.
03
Applied AI
38 models in production for regulated firms.
AWS · AZURE · SNOWFLAKE4,800 ENGINEERS
INDUSTRIES
NorthwindFive industries, in their own language.
01
Banking
Core moves with zero downtime at 11 banks.
02
Insurance
Claims data platforms for 3 top-20 carriers.
03
Healthcare
One patient record across 14 hospitals.
04
Retail
Forecasting three times faster on Snowflake.
05
Manufacturing
31% less unplanned downtime with predictive AI.
CAPABILITIES · 202602 / 04
PARTNERS
NorthwindCredentials your IT team checks.
AWS
Premier Tier · Retail Competency
Microsoft
Solutions Partner · Data & AI
Snowflake
Elite Partner
Databricks
Elite Partner
ServiceNow
Premier Partner
Anthropic
Claude partner
1,900 certifications across the team.
CAPABILITIES · 202603 / 04
HOW WE ENGAGE
NorthwindStart small. Scale what works.
2–4 wks
Advisory sprint
A roadmap and a business case your CFO signs.
3–9 mo
Build squads
Cross-functional teams that ship in two-week cycles.
24/7
Managed services
Run and improve, with outcome-based pricing.
Talk to us: hello@northwind.com
CAPABILITIES · 202604 / 04
Capability doc · Cloud, data, AI
Capability docs · 4 pages
CAPABILITIES · HEALTHCARE
NorthwindWhat we do for healthcare.
Data, cloud and AI for the systems that keep patients moving.
Payers
Claims, prior auth and member data on one platform.
24
Providers
Epic data, imaging and the cloud move around them.
31
Life sciences
Trial data and GenAI for medical writing.
9
HITRUST CERTIFIEDEPIC · AZURE · SNOWFLAKE
PAYERS · WHAT WE DONorthwind
Across the whole member journey.
01
Enroll
02
Authorize
03
Claim
04
Pay
Member data on one platformPrior auth in hours, not daysAuto-adjudication with AIPayment integrity checks
WHERE PAYER CLIENTS SPEND WITH US
41%24%21%14%
ClaimsPrior authMember dataIntegrity
CAPABILITIES · HEALTHCARE02 / 03
PROOFNorthwind
Results clients will put their name to.
NATIONAL PAYER
prior authorization turnaround
72 hrs → 6 hrs
14-HOSPITAL SYSTEM
across 11 clinical systems
1 record
TOP-10 PHARMA
protocol first drafts
6 wks → 9 days
HITRUST r2HIPAASOC 2 Type IIEpicAzure Health DataSnowflake Healthcare
HELLO@NORTHWIND.COM03 / 03
Industry capability · Healthcare
Capability docs · 3 pages
OFFERING · CLOUD MIGRATION
NorthwindCloud migration, done safely.
THE METHOD
1Assess2 WEEKS
2Slice4 WEEKS
3MoveBY WAVE
4Run24/7
140migrations, zero
unplanned downtime
unplanned downtime
STEP 1 · ASSESSNorthwind
1,200 applications, six decisions.
WHAT WE DECIDED FOR EACH APP · TYPICAL BANK ESTATE
Rehost34%
Replatform22%
Refactor14%
Repurchase9%
Retire13%
Retain8%
13% retired before anything moves. That alone pays for the assessment.
CLOUD MIGRATION · THE METHOD02 / 03
STEPS 2–3 · SLICE AND MOVENorthwind
Moved in waves, never all at once.
Q1Q2Q3Q4
Wave 1 · Low risk180 apps
Wave 2 · Customer-facing420 apps
Wave 3 · Core systems310 apps
Decommission data centre
Rollback
Every wave can reverse in 4 hours
Freeze
No moves in month-end close
Rehearse
Each wave run twice first
140 MIGRATIONS · ZERO UNPLANNED DOWNTIME03 / 03
Offering doc · Cloud migration
Capability docs · 3 pages
JOINT GO-TO-MARKET · FY27Northwind × ServiceNow
Modern IT service management for mid-market banks.
THE JOINT OFFER
ITSM Pro, live in 12 weeks
ServiceNow licences with Northwind’s banking accelerators and a fixed-fee rollout.
WHO WE TARGET
Banks with 2,000–20,000 staff
North America and the UK, on legacy ticketing, with a cloud mandate.
WHY IT WINS
Compliance built in
DORA and FFIEC controls pre-mapped. Two regional banks live today.
Northwind alliances
servicenow@northwind.com
servicenow@northwind.com
ServiceNow partner team
Financial services, NA & UK
Financial services, NA & UK
CO-SELL PLAYBOOK · PAGE 2Northwind × ServiceNow
Three plays, one shared target.
40
target accounts
$12M
joint pipeline
8
wins in FY27
PLAYTRIGGERLEAD
Ticketing swapLegacy ITSM contract up for renewalServiceNow
Cloud audit fixRegulator finding on change controlNorthwind
AI service deskCIO asks for GenAI in IT opsJoint
Incentives: partner-sourced deals earn ServiceNow’s 8% referral and count toward Northwind’s Premier status.
Alliance one-pager · ServiceNow for banks
Capability docs · 2 pages
ACCELERATOR · INSURANCE CLAIMSNorthwind
ClaimsFlow
From first notice to payment, in days, not weeks.
6weeks
to live
to live
−40%
claims cycle time
120+
prebuilt rules
2
core systems: Guidewire, Duck Creek
WHAT’S IN THE BOXNorthwind
Five modules on one claims core.
ClaimsFlow
core
core
Intake agent
First notice from any channel
Triage & fraud
Scores every claim in seconds
Adjuster copilot
Drafts notes and decisions
Payments
Straight-through for simple claims
Analytics
Leakage and cycle time, live
LIVE IN SIX WEEKSNorthwind
A fixed plan, a fixed fee.
WK 1Connect Guidewire or Duck Creek
WK 2–3Load rules, train triage on your history
WK 4–5Pilot with one claims team
WK 6Go live, hand over to your team
PRICING
Fixed setup fee, then per claim processed
NEXT STEP
A 2-hour demo on your own claims
Accelerator sheet · ClaimsFlow
Capability docs · 3 pages
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Capability docs5 EXAMPLES
Capability doc · Cloud, data, AI
